Terms and Conditions

TAX / Duties / Returns / Refunds

1. DELIVERY INSIDE THE EUROPEAN UNION

VAT / Sales Tax

If delivery is to a European Union country then VAT will be charged. If outside the European union VAT zone, VAT will NOT be charged on the final page of the checkout. You need to fill out your country, region and post code/zip code for the system to decide if you are going to be charged VAT.

Cancellations, Order Changes and Refunds - Delivery Inside the European Union

Order Changes
If you wish to change an order and we have NOT despatched your goods yet, please immediately contact us.

Your Rights as a Consumer – Delivery Inside the European Union
In accordance with the EU Consumer Rights Directive, if delivery is within the European Union you have a 14 calendar day “Cooling off period” from receiving your items in which you have the right to cancel your purchase and receive a refund. You do not need to give a reason for cancelling your purchase. We are obliged to refund your payment within 10 days of receiving the goods back in a saleable condition. Refunds are strictly subject to the following conditions, please read carefully:

How to Cancel Within the 14 day Cooling Off Period – Delivery Inside the European Union
Should you ‘change your mind’ and wish to cancel your purchase within the 14 day “cooling off period”, please email or call us. All returns must be pre-authorised. You will be required to return the unused goods by recorded delivery, registered post, or preferably by courier, at your own cost. Please remember to give us your name and address, and a copy of your purchase receipt.

Refunds for Unwanted Goods – Delivery Inside the European Union
Providing that the unwanted goods are received back by us in an unused, unopened and resale-able condition we will refund payment for the goods. All returns are subject to a physical inspection. Returns are not permitted for products that we have custom made for you which includes for example painting or adaption. Orders placed by credit or debit card from this website will be refunded directly to your credit or debit card. Orders placed by other means will be refunded by cheque. These refunds will be made within 10 days of return of goods.

Legal Compliance – Delivery Inside the European Union
This returns policy is in accordance with the EU Consumer Rights Directive which came into force in June 2014 and is part of EU law. This law applies to all transactions within the EU where a consumer does not meet the vendor.

Defective Items – Delivery Inside the European Union

Defective items can be returned for exchange only when we can firmly establish that they were most likely damaged during delivery or defective before we despatched.

Please contact us as soon as you believe an item is defective as courier companies need to be informed by us of damage in transit within 24 hours.

Please first fully complete our contact form and we will contact you back. You will need to send us high quality photographs of the possible defect. Please also supply your order number.

 


2. DELIVERY OUTSIDE THE EUROPEAN UNION

VAT / Sales Tax

If delivery is to a country outside the European Union the VAT / Sales Tax will NOT be charged on the final page of the checkout. You need to fill out your country, region and post code/zip code for the system to decide if you are going to be charged VAT. However, you may be charged custom duties in your own country.

Customs Duties

If delivery is outside the European Union, we supply customs forms and the receiver of the goods is liable for import duties, if any; not all countries will charge this. It is payable to the courier company or customs office in the receiver’s country. We have no way of knowing what the duty amount will be. You need to check with our country’s customs authority.

You need to pay the customs duties, if any, before you can receive your package. If you DO NOT pay the duties, the package may be returned to us and you are NOT entitled to a refund.

Cancellations, Order Changes and Refunds - Outside the European Union

IMPORTANT: If delivery is to a country outside the EU you cannot have a refund if you change your mind AFTER we have shipped your items.

Therefore, do not purchase from us if in any doubt about usage, sizes, colours, suitability – call us to discuss first. Even after being advised by us, AFTER we have shipped you are NOT entitled to cancel or claim a refund should you change your mind.

If you wish to cancel or change an order, and we have NOT shipped yet, you should immediately contact us. Contact us if in doubt about a purchase.

Defective Items

Defective items can be returned for exchange only when we can firmly establish that they were most likely damaged during delivery or defective before we despatched.

Please contact us as soon as you believe an item is defective as courier companies need to be informed by us of damage in transit within 24 hours.

Please first fully complete our contact form and we will contact you back. You will need to send us high quality photographs of the possible defect. Please also supply your order number.

 


Terms and Conditions of Website Use

DISCLAIMER

Whilst every care has been taken to ensure that the information on www.masai4x4.com is accurate we cannot accept liability for any errors or omissions which may have been beyond our control.

Masai/Omega Automotive and its agents or representatives do not endorse or in any respect warrant any third party products or services by virtue of any information, material or content referred to, or included on, or linked from or to www.masai4x4.com.

You agree to indemnify and hold Masai/Omega Automotive and its affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of content you submit, post to or transmit through the site (including, without limitation, any user content), your use of the site, your connection to the site, or your violation of any rights of another person or entity.

Masai/Omega Automotive is not responsible for readers of this site’s contents taking or refraining from taking actions on the basis of information provided by Masai/Omega Automotive.

Although every care is taken in the preparation of information supplied on www.masai4x4.com, Masai/Omega Automotive is not responsible for any loss suffered as a result of any action taken or refrained from being taken as a result of any information contained in the www.masai4x4.com web site.

These pages do not purport to give any kind of direct personalised advice and it is important that you do not rely upon their contents alone to make decisions that may affect you, your company, family, employer, or any third party you have the power to effect.

This web site is merely an online store and describes our products and service offering as best we can.

THEREFORE MASAI/OMEGA AUTOMOTIVE OR ITS AFFILIATES, NOR ANYONE WHO HELPED DEVELOP, CREATE, PRODUCE OR DELIVER THE MATERIAL AND INFORMATION IN THIS SITE ARE LIABLE FOR ANY DAMAGES RELATED TO YOUR INTERPRETATION OF THE MATERIAL ON THIS SITE.

It is wise to seek professional advice and to know your limits when conducting any kind of DIY work.

COPYRIGHT, TRADE MARKS AND INTELLECTUAL PROPERTY

The content of our website is the property of Masai/Omega Automotive Ltd.

The content and materials on this site are protected by copyright and other intellectual property laws. Any unauthorised use of the content and materials may violate such laws.

Except as expressly provided herein, Masai/Omega Automotive do not grant any express or implied right to you under any patents, copyrights, trademarks or trade secret information with respect to the materials.

Except as specifically permitted herein, no portion of the materials may be reproduced in any form or by any means without the prior written permission of Masai/Omega Automotive.

All rights in Masai/Omega Automotive and other marks owned by Masai/Omega Automotive are reserved.

Reproduction of any part of www.masai4x4.com, including copying, downloading, extracting prints or copies of whatsoever nature without prior written permission is prohibited. For such permission users of our website should contact Masai/Omega Automotive at the trading address in Lichfield. You may print out any of our pages for personal use but not commercial use – unless expressly given permission by Masai/Omega Automotive.

The use of data-mining or extraction software or bots by any company that is not approved by Masai/Omega Automotive is strictly forbidden. In particular the use of Picscout will be treated as hacking.

LINKS TO THIRD PARTY SITES

Masai/Omega Automotive may contain links to other websites that are not under the control of or owned by Masai/Omega Automotive. Masai/Omega Automotive is not responsible for the content of such other sites or any link contained in a linked site; or any changes or updates to such sites and does not endorse the material on them. Masai/Omega Automotive provides these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Masai/Omega Automotive of the site.

SECURITY STATEMENT

We take security very seriously, which is why we have chosen to use online credit and debit card processing facilities provided by secure gateway payment service providers. It is now known that Internet transactions through systems such as PayPal or Google Checkout are inherently more secure than other methods of making purchases in “card holder not present” situations such as telesales, or when giving a card to a waiter in a restaurant. Your online purchase from us will take place in real time, and we will never see your credit card details. You can have confidence that our online purchasing facilities are secure and safe to use.

APPLICABLE LAW AND JURISDICTION

The provision of the information on www.masai4x4.com is governed by the Laws of England and shall be subject to the jurisdiction of the English courts. The information contained within this website is subject to the UK regulatory regime, and is therefore targeted at consumers based in the UK.

Masai/Omega Automotive makes no representation that the materials available on this site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws.

Any rights not expressly granted herein are reserved.

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